Apr 25, 2019
In this episode, we talk to Kerry Dawes, the Director of Digital Customer Experience at The Rank Group. We discuss the impact of data on the digital customer experience, and how new technologies are contributing to this field. We also cover the value of tracking customer data to identify and counter unhealthy behaviours...
Apr 11, 2019
In this episode, we talk to Daniel Hulme, CEO of Satalia, on the progress of AI and how it's being implemented today. We discuss how organisations can more effectively use AI with optimisation, and where this technology is being applied today. We also cover the debate around the questionable future of AI, and in...